Our shipping fee is dependent on your shipping address and the location of the watch you’ve purchased and will be confirmed once you’ve added your shipping address at checkout.

If you choose to collect your order from one of our boutiques, you won’t be charged a shipping and handling fee.

Our shipping timeframes depend on your shipping address and the location of the watch you’ve purchased. We provide an estimated shipping timeframe on each watch listed on our website as guidance on this.

If the watch is in stock locally, shipping will usually be in 1-2 working days if your order is placed by midday.

If the watch is located in one of our international markets, you’ll be able to see an estimated shipping timeframe on the watch listing.

If you’ve placed a pre-order, your watch will be dispatched as soon as it’s passed our final quality control checks at our service centre. Shipping is usually within 10 working days of your order being placed.

If you’re buying a watch sold by a certified seller on our Marketplace, shipping will usually be in 5-7 working days.

When your watch is dispatched, we’ll send you an email with a tracking code and link to our shipping partner’s tracking site.

If your shipping is with DHL, you can use this link with your tracking number.

If your shipping is with FedEx, you can use this link with your tracking number.

If you’ve added your mobile number to your order, you’ll also receive a text message with these details.

Yes, a signature is required on all our shipments, and it is not possible to waive this. You or another adult that lives in your household will need to be available to sign for and accept your shipping for fraud prevention and security reasons.

If you’re not going to be available on the scheduled shipping date, it’s possible to choose an alternative shipping date with the courier via their tracking platform.

You can choose a new shipping date up to 5 days later than the originally scheduled date. You’ll also be able to select a preferred time window on your new shipping date.

If you’re going to be away for a longer period, it’s possible to select the vacation hold option, which will allow you to choose a new shipping date up to 28 days later than the originally scheduled date.

It’s not possible to choose a safe place for shipping, add an alternative address, ship to a neighbour, or ship to a collection point for fraud prevention and security reasons.

Yes, please contact us to arrange this by replying to your order confirmation email, or contacting us on +1 646 400 6632 as soon as possible and let us know which boutique you’d like to collect from. Visit our store locator to find your closest boutique.

You’ll need to bring valid photographic identification to collect your order, and this must match the name on your order. It’s not possible to authorise someone else to collect your order on your behalf.

Please note, if you’ve paid using our finance option, shipping must be to your billing address. It is not possible to arrange collection from a boutique in this circumstance.

If your order has already been dispatched, it’s not possible for us to change your shipping address.

You can request a change to your shipping address by getting in touch with a member of our team. We’ll need to complete some checks before confirming the change as part of our commitment to protecting customers from fraud. Please contact us to arrange this by replying to your order confirmation email, or contacting us on +1 646 400 6632 as soon as possible.

If your order has already been dispatched, it’s not possible for us to change your shipping address.

If you’ve placed an order with us before and want your order shipped to your work address, it may be possible for us to arrange this prior to your order being dispatched. Please contact us to arrange this by replying to your order confirmation email, or contacting us on +1 646 400 6632 as soon as possible.

You’ll be asked to send us an email from your work email address as part of additional anti-fraud checks, which must be completed before we dispatch your watch.

Please note, if you’ve paid using our finance option, shipping must be to your billing address. It is not possible to arrange shipping to your work address in these circumstances.

If your order has already been dispatched, it’s not possible for us to change your shipping address.

Your order can be shipped to a residential or work address, or you can request collection from one of our boutiques.

It’s not possible to use a PO box location or ship to one of our courier’s collection points.

Please note, if you’ve paid using our finance option, shipping must be to your billing address.

Our couriers can ship up to 6pm on the scheduled shipping day. If your order hasn’t arrived by then, contact us by replying to your dispatch email and we’ll raise an investigation with our couriers. We’ll provide you with an update as soon as possible.

If your order is coming from one of our international locations, it will need to go through customs checks at the border of entry. If your order arrives at a customs border over a weekend or public holiday, you may see no movement on your package until the next working day.

If there’s no movement on your tracking for more than 48 hours outside of these circumstances, please get in touch with us by replying to your dispatch email and our team will be on hand to support you.

Import duties and taxes are included in the cost of our watches in most circumstances. However, where shipping is to a country outside of the selling entity, you may have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt.

If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.